Shipping & Delivery Policy

Last Updated: August 13, 2026

At AESTRA, we want your order to reach you safely and on time. Please read the following shipping and delivery information before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment is successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation with tracking information where available.

2. Delivery Time

Estimated delivery times may vary depending on your location and courier service.

India: Approximately 3–7 business days after dispatch.

Delivery times are estimates and may be affected by courier delays, weather, holidays, incorrect addresses, or other circumstances outside AESTRA's control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the terms shown on the website at the time of purchase.

4. Tracking Your Order

Once your order has been dispatched, tracking details will be provided when available.

You can use the tracking information to follow the progress of your shipment.

5. Delivery Issues

If your order is delayed, damaged, or appears to have been delivered but you have not received it, please contact our customer support as soon as possible.

For damaged packages, we recommend taking clear photographs of the package and product and contacting us promptly.

6. Address Changes

Please make sure your shipping address is correct before completing your order.

If you need to change your address, contact us as soon as possible after placing the order. We cannot guarantee that an address can be changed after the order has been processed or shipped.

7. Returns

AESTRA offers a 7-day return window starting from the date of delivery for eligible products.

To be eligible for a return:

• The return request must be submitted within 7 days of delivery.

• The T-shirt must be unused and unworn.

• The product must be in its original condition.

• Original tags should remain attached.

• The product should be returned in its original packaging where applicable.

• Products showing signs of washing, wearing, damage, stains, perfume, or alteration may not be eligible for return.

8. Exchanges

If you received the wrong size, color, or product, please contact us within 7 days of delivery.

Exchange availability is subject to stock availability.

9. Refunds

Once the returned product is received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be processed according to the payment method and applicable processing timelines.

Shipping charges may not be refundable unless the return is due to an error on our part or the product is defective.

10. Non-Returnable Items

The following may not be eligible for return:

• Products that have been worn or washed

• Products with removed or damaged tags

• Products damaged after delivery

• Products altered by the customer

• Products returned after the 7-day return period

• Any product specifically marked as final sale

11. Contact Us

For questions regarding shipping, delivery, returns, or exchanges, please contact AESTRA through the customer support details provided on our website.

We are happy to help with your order.